HelpPilot
Features

Built for modern support teams

Live chat, a shared inbox, and AI that helps your team move faster. No bloat, no legacy baggage.

Lightweight Live Chat Widget

A blazing-fast widget that connects your customers directly with your team. Shadow DOM isolation means zero CSS conflicts with your site. One snippet, any platform.

  • Under 15KB gzipped — won't slow your site down
  • Shadow DOM isolation prevents style conflicts
  • Customizable colors and positioning
  • Works on any website, framework, or CMS

Screenshot coming soon

Shared Inbox Built for Speed

A real-time inbox that keeps your team fast. Canned responses, internal notes, and AI-suggested replies help agents resolve conversations in seconds.

  • Real-time conversation updates via WebSocket
  • Canned responses for common questions
  • Internal notes and team collaboration
  • AI-suggested responses to help agents reply faster

Screenshot coming soon

AI Assistant That Has Your Back

Add AI to any plan for just $0.30 per resolution. It handles common questions from your knowledge base — giving real answers, not generic cop-outs. You only pay when AI resolves it; handoffs to your team are always free.

  • Trained on your knowledge base articles and documentation
  • Natural conversation flow — not rigid decision trees
  • Smart handoff to your team with full context preserved
  • $0.30/resolution — no charge for handoffs to humans

Screenshot coming soon

Knowledge Base for Your Team and AI

Import articles, crawl URLs, or upload files. Powers both your agents and the AI assistant with instant, accurate answers.

  • Rich text article editor
  • URL crawling to import existing docs
  • File upload support (PDF, DOCX, TXT)
  • Smart indexing for instant retrieval

Screenshot coming soon

Analytics That Matter

Track the metrics that actually help you improve support: conversation volume, response times, resolution rates, and CSAT scores.

  • Conversation volume and trends
  • Average response and resolution times
  • Resolution rate tracking
  • Customer satisfaction (CSAT) scores

Screenshot coming soon

Multi-Property Support

Support multiple websites or apps from a single account. Each property gets its own widget, knowledge base, and settings.

  • One account, unlimited properties — on every plan
  • Separate knowledge bases per property
  • Independent widget customization
  • Unified shared inbox across all properties

Screenshot coming soon

Ready to try it?

Get started in under 2 minutes. No credit card required.